Budget Rooter was founded in 1992 by Suzanne J. Palady after she had become disabled and unable to work at her former job as a meat wrapper. Determined to continue to earn a living and armed with advice from her husband (a long-time plumber), Suzanne bought four telephone lines, the name “Budget Rooter,” and enlisted her son, Jeff, an experienced drain cleaner. She plied the telephones - marketing her new company, dispatching calls, and handling the office duties.
For the first three years, Jeff was the company’s only field technician, and was often out past midnight on service calls while going to school for his Master’s License. Soon, Budget Rooter became known throughout the industry for cleaning the dirtiest and most obstructed drains, even being called in on jobs by other plumbers.